Privacy Policy
Last updated: August 2, 2026
User Success HQ respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, submit a form, schedule a meeting, or otherwise communicate with us.
1. Who We Are
User Success HQ is a customer support and customer success services business operated by:
Legal company name: MJ GLOBAL SOLUTIONS LTDA
Trading name: User Success HQ
CNPJ: 67.544.190/0001-89
Registered location: São Paulo, Brazil
Email contact: michael@usersuccesshq.com
For purposes of applicable data-protection law, MJ GLOBAL SOLUTIONS LTDA is responsible for deciding how personal information collected through this website is used.
This Privacy Policy applies to information collected through our website, forms, scheduling tools, and direct business communications. It does not cover customer data we may process on behalf of clients while providing services, which may be governed by a separate agreement, statement of work, or data-processing arrangement.
2. Information We Collect
We may collect information that you voluntarily provide through our website, contact forms, email communications, or scheduling tools.
This may include:
Your name
Work email address
Company name
Company website or product URL
Information about your SaaS product, support setup, support platform, ticket volume, onboarding process, customer success needs, bug triage needs, knowledge base, or CS operation
Information included in your message
Meeting details and scheduling preferences
Records of our communications with you
We may also collect limited technical information when you visit the website, including:
Browser type
Device type
Approximate location based on your IP address
Pages viewed
Referral source
Date and time of access
Website-performance and security information
We do not intentionally request sensitive personal information through this website. Please do not submit passwords, payment-card information, government identification numbers, health information, confidential customer records, or sensitive credentials through the contact form.
3. How We Use Your Information
We may use personal information to:
Review and respond to inquiries
Evaluate whether our services are suitable for your business
Schedule and manage meetings
Prepare proposals or service recommendations
Communicate about requested services
Maintain records of prospective and existing business relationships
Improve our website, services, and customer experience
Detect spam, fraud, abuse, and security threats
Comply with legal, regulatory, accounting, or contractual obligations
Establish, exercise, or defend legal claims
We will not use information submitted through the website for purposes that are materially different from those described here without providing appropriate notice.
4. Legal Bases for Processing
Where required by applicable law, we process personal information based on one or more of the following:
Your consent
Steps taken at your request before entering into a contract
Performance of a contract
Compliance with legal or regulatory obligations
Our legitimate interests in responding to business inquiries, operating our website, protecting our systems, and developing commercial relationships
The establishment, exercise, or defense of legal rights
Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing that lawfully occurred before the withdrawal.
5. Service Providers and Data Sharing
We may use third-party providers to operate the website, manage business inquiries, schedule meetings, and communicate with prospective or existing clients.
These providers may include:
Framer, for website hosting and form functionality
Google Workspace, for email, document storage, and business communications
Google Sheets or similar tools, for receiving, storing, and managing inquiries
Calendly, for appointment scheduling
Email, security, analytics, cloud-storage, CRM, and business-operations providers that we may use from time to time
These providers may process information on our behalf under their own privacy and security terms.
We may also disclose information:
To professional advisers such as accountants, lawyers, or consultants
When required by law, regulation, legal process, or a competent authority
To protect our rights, systems, users, or property
In connection with a merger, acquisition, restructuring, financing, or sale of all or part of the business
With your authorization
We do not sell personal information submitted through our website.
6. International Data Transfers
Some service providers may store or process information outside Brazil or outside the country where you are located.
When personal information is transferred internationally, we seek to use providers and safeguards appropriate to the nature of the information and applicable legal requirements.
Different countries may have different privacy and data-protection laws.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies that are necessary for:
Website functionality
Security
Spam prevention
Form submissions
User preferences
We may also use analytics technologies to understand website traffic, performance, and how visitors interact with the website.
Where legally required, nonessential analytics or advertising technologies will be used only after obtaining appropriate consent.
You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Business inquiries may be retained while:
We are communicating about a potential engagement
A commercial relationship remains active
The information is reasonably needed for recordkeeping, legal, accounting, security, or dispute-resolution purposes
When information is no longer reasonably required, we may delete, anonymize, or securely archive it as permitted by law.
9. Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.
However, no website, email system, cloud service, or internet transmission can be guaranteed to be completely secure.
Please do not send confidential customer records, passwords, or sensitive credentials through the public contact form.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to request:
Confirmation that we process your personal information
Access to your personal information
Correction of incomplete, inaccurate, or outdated information
Information about how and with whom information has been shared
Deletion, anonymization, or blocking of information in appropriate circumstances
Portability where legally applicable
Withdrawal of consent
Objection to certain processing
Review of certain automated decisions, where applicable
Information about the consequences of refusing consent
Submission of a complaint to an appropriate privacy authority
Brazil’s LGPD provides data subjects with rights concerning access, correction, deletion, information about sharing, and other aspects of personal-data processing.
To submit a privacy request, contact:
michael@usersuccesshq.com
We may need to verify your identity before completing a request. Certain requests may be limited where retaining or processing the information is required or permitted by law.
11. Third-Party Websites
Our website may contain links to external websites or services, including scheduling tools and other business platforms.
We are not responsible for the privacy, security, availability, or content practices of third parties. You should review their policies before providing information to them.
12. Children’s Privacy
This website and our services are intended for businesses and adults acting in a professional capacity.
We do not knowingly collect personal information directly from children through this website. If you believe a child has submitted information to us, contact us so that we can review and, where appropriate, delete it.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, services, providers, or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date. Material changes may be communicated through additional notice where appropriate.
14. Contact Us
Questions, concerns, or privacy requests may be sent to:
User Success HQ
MJ GLOBAL SOLUTIONS LTDA
São Paulo, SP, Brazil
michael@usersuccesshq.com