Terms of Use
Terms of Use
Last updated: August 2, 2026
These Terms of Use govern your access to and use of the User Success HQ website.
By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.
1. About This Website
User Success HQ provides information about customer support and customer success services for SaaS businesses, software companies, and other organizations.
The website allows visitors to:
Learn about our services
Review our working process
Submit business inquiries
Request information about a 10-day support and CS trial
Schedule introductory or fit-check meetings
The website itself does not create a customer-service relationship, consulting relationship, employment relationship, partnership, agency relationship, or binding service agreement.
2. No Automatic Service Agreement
Submitting a form, scheduling a call, receiving a proposal, or communicating with User Success HQ does not guarantee that we will accept an engagement.
Paid services begin only after the parties agree to separate written commercial terms, including the applicable scope, pricing, responsibilities, coverage, communication channels, tools, limitations, and payment terms.
If these website Terms conflict with a signed client agreement, statement of work, or written proposal accepted by both parties, the signed or accepted commercial terms will govern the paid services.
3. Informational Content
Website content is provided for general informational and promotional purposes.
Although we aim to keep the information accurate and current, we do not guarantee that every statement, description, price, feature, availability date, example, or service detail will always be complete, current, or free from error.
Nothing on the website constitutes legal, financial, accounting, tax, employment, cybersecurity, technical engineering, or other regulated professional advice.
4. Trial and Service Information
Any 10-day trial description, pricing indication, coverage statement, service example, or support description shown on the website is subject to:
Qualification
Availability
Review of the prospective client’s requirements
Agreement on scope and working procedures
Access to the necessary tools, information, and systems
A separate written service agreement, proposal, or statement of work
Unless expressly agreed in writing, website descriptions do not create:
Guaranteed response times
Guaranteed ticket-resolution volumes
Guaranteed customer satisfaction scores
Guaranteed retention, churn reduction, activation, or revenue outcomes
Guaranteed bug fixes or engineering resolutions
Twenty-four-hour availability
Seven-day support coverage
Unlimited work, tickets, calls, revisions, or deliverables
Support coverage, ticket handling, customer success activities, bug triage, escalation processes, reporting, and knowledge base work depend on the scope agreed in writing.
5. Acceptable Use
You may not use the website to:
Violate any applicable law or regulation
Submit false, misleading, fraudulent, or unlawful information
Impersonate another person or organization
Attempt to gain unauthorized access to systems or accounts
Introduce malware, harmful code, automated attacks, or disruptive content
Scrape, copy, extract, or reproduce substantial website content without authorization
Interfere with website security, performance, or availability
Submit confidential third-party information without authority
Submit passwords, login credentials, payment-card information, or sensitive customer data
Use the contact form for spam, harassment, or unrelated solicitation
We may restrict or block access where we reasonably believe the website is being misused.
6. Intellectual Property
Unless otherwise stated, the website and its original content are owned by or licensed to MJ GLOBAL SOLUTIONS LTDA, operating as User Success HQ.
This includes:
Text
Branding
Logos
Graphics
Layouts
Service descriptions
Downloadable materials
Original reports, frameworks, playbooks, and website elements
You may view the website for legitimate personal or business-evaluation purposes.
You may not reproduce, distribute, modify, republish, sell, license, or commercially exploit our original materials without prior written permission.
Third-party names, trademarks, logos, and software references remain the property of their respective owners. Their appearance does not necessarily indicate sponsorship, certification, endorsement, integration, or partnership.
7. Submitted Information
You represent that information submitted through the website is accurate and that you have authority to provide it.
You remain responsible for ensuring that your messages do not contain:
Trade secrets
Passwords or login credentials
Payment-card information
Sensitive customer data
Confidential customer records
Unlawfully obtained personal information
Material that violates another party’s rights
You authorize us to use submitted information to review your inquiry, communicate with you, evaluate a potential commercial relationship, and prepare service recommendations, in accordance with our Privacy Policy.
8. Third-Party Services and Links
The website may connect to or contain links involving third-party services, including Framer, Calendly, Google Workspace, email providers, scheduling tools, analytics tools, helpdesk platforms, CRM systems, project management tools, or social networks.
Third-party services are governed by their own terms, policies, availability, and security practices.
We are not responsible for:
Third-party websites or services
Their availability or performance
Changes to their functionality
Information they collect
Losses caused by their independent actions or failures
References to third-party tools such as Intercom, Zendesk, HubSpot, Freshdesk, Help Scout, Front, Salesforce, Slack, Google Workspace, Zoom, Jira, ClickUp, Notion, or similar platforms do not guarantee compatibility with every account, plan, configuration, integration, workflow, or use case.
9. Disclaimer of Warranties
To the extent permitted by applicable law, the website is provided on an “as available” basis.
We do not warrant that:
The website will always be available
The website will be uninterrupted or error-free
Every defect will be corrected immediately
The website will be free of harmful components
Information will always remain current
Use of the website will produce a particular commercial result
Submitting a form or scheduling a call will result in an accepted engagement
Nothing in these Terms excludes warranties, rights, or protections that cannot legally be excluded.
10. Limitation of Liability
To the extent permitted by applicable law, User Success HQ and MJ GLOBAL SOLUTIONS LTDA will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use the website.
This includes loss of:
Profits
Revenue
Business opportunities
Data
Goodwill
Anticipated savings
Customer relationships
Our total liability arising solely from use of the public website will not exceed the amount, if any, that you paid specifically to access the website.
This limitation does not apply where liability cannot legally be limited or excluded.
11. Indemnification
To the extent permitted by law, you agree to be responsible for claims, losses, liabilities, damages, or expenses resulting from:
Your unlawful misuse of the website
Information you submit without authorization
Your violation of these Terms
Your infringement of another party’s rights
Your submission of confidential, sensitive, or third-party information without proper authority
This section does not apply where prohibited by applicable consumer or other mandatory law.
12. Privacy
Our collection and use of personal information through the website are described in our Privacy Policy.
By submitting information, you acknowledge that information may be processed through the providers identified in that policy.
13. Changes to the Website or Terms
We may modify, suspend, remove, or discontinue website content or functionality at any time.
We may also update these Terms. Updated Terms will be posted on this page with a revised effective date.
Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil, without prejudice to mandatory rights that may apply based on the user’s location.
Subject to applicable mandatory law, disputes concerning the public website will be submitted to the courts of São Paulo, State of São Paulo, Brazil.
15. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.
The invalid provision will be interpreted or modified only to the extent necessary to make it enforceable where legally permitted.
16. No Waiver
A failure to enforce any part of these Terms does not waive the right to enforce it later.
17. Contact
Questions about these Terms may be sent to:
User Success HQ
MJ GLOBAL SOLUTIONS LTDA
CNPJ: 67.544.190/0001-89
São Paulo, SP, Brazil
michael@usersuccesshq.com